Privacy policy

This policy explains what information Caroline K (“we”) collects when you use this website, why, and what rights you have. It is written in line with the Israeli Protection of Privacy Law, 5741-1981 and its regulations (including Amendment 13).

Who we are

The website is operated by [to be completed] (business ID [to be completed]), address [to be completed]. Contact: carolinekeller.pro@gmail.com.

What we collect

• Orders: name, phone, email, delivery address and order details.
• Contact form: name, email, phone (optional), topic and your message.
• Reviews: the name and text you choose to publish.
• Technical data: essential cookies that keep your cart and session working.

Giving us information is not required by law, but without it we can’t process an order or reply to you.

Payments

Card payments are processed by CardCom, a licensed Israeli payment provider. We never see or store your full card details.

How we use it

To process and deliver orders, issue invoices, provide customer service, reply to enquiries and — only if you opted in — send hair-care tips and offers. You can unsubscribe at any time.

Who we share it with

Only service providers who help us run the store: our hosting provider ([to be completed]), CardCom for payments, the delivery courier and our email provider (Google). Some of these may store data outside Israel. Fonts and scripts are served from Google Fonts and cdnjs (Cloudflare). We do not sell your information.

Cookies

We use essential cookies to run the store. Analytics or marketing cookies are used only with your consent, which you can change at any time through the cookie banner.

How long we keep it

Order and invoice records are kept as required by tax law (currently 7 years). Contact-form messages are kept for up to 24 months.

Your rights

You may ask to see the information we hold about you, and to correct or delete it, by emailing carolinekeller.pro@gmail.com. We will reply within 30 days.

Security

The site uses an encrypted (HTTPS) connection, access to the store’s management is restricted, and data is kept on a secured server.